Returns & Refunds

1. Eligibility for Returns

• Returns are accepted only if the wrong item was sent or the item was damaged before or during packing.
• Returns are not accepted for change of mind, buyer error, or minor grading disagreements.
• You must contact us within 7 days of delivery to report any issue.

2. Proof Requirements

• Clear photos of the issue are required before a return or refund can be approved.
• Photos should show the affected card(s), the packaging/envelope (if damaged), and the order number if available.
• Additional photos or details may be requested before approval.

3. Condition of Returned Items

• Returned items must be in the same condition they were received.
• Unsleeve all cards and pack them securely. Use toploaders, deck boxes, or other methods to protect the cards during post. Fill any empty spaces to prevent movement.
• DeckDen may refuse returns where cards arrive in worse condition than originally sent.

4. Refund or Credit Options

• Approved refunds are issued as the original payment refund or store credit (feature coming soon).
• Refunds are only processed once the return is received and confirmed.
• Shipping costs are not refundable.

5. Postage Responsibility

• DeckDen is not responsible for return parcels lost in transit; please use tracked shipping.
• DeckDen cannot control damage that occurs after dispatch (during postage travel or delivery).

6. Processing Time

• Returns and refunds are processed within 3–5 business days once approved. Orders may take up to 7 days to ship due to work and other commitments.

7. Contact Process

• Please contact us through the Contact page before returning any item. Include your order number, description of the issue, and supporting photos.

8. Quality & Verification

• All cards are verified and photographed before dispatch to ensure accurate condition and prevent disputes.

9. Compliance

Last updated: November 2025